Shipping Policy

01Shipping Availability

At this time, Lynette Forbes Collection ships within the United States only.

International shipping is not currently available. Additional shipping destinations may become available in the future as our brand expands.

02Complimentary Standard Shipping

Standard shipping is included with all handbag purchases shipped within the United States.

If expedited or upgraded shipping options are offered at checkout, additional charges may apply.

03Order Processing

Orders are generally processed within 2–4 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding federal holidays.

Processing times may be longer during product launches, holidays, promotional periods, high-volume sales periods, or other circumstances that may affect normal business operations.

Please note that order processing time is separate from the shipping carrier’s delivery time.

04Shipping & Estimated Delivery

After your order has been processed and transferred to the shipping carrier, estimated delivery is generally 3–7 business days, depending on the destination, carrier, and shipping service.

All delivery dates and timeframes are estimates only and are not guaranteed.

Lynette Forbes Collection is not responsible for delays caused by circumstances outside of our control, including but not limited to:

• Carrier delays
• Severe weather
• Natural disasters
• Transportation disruptions
• Holiday shipping volume
• Government or regulatory delays
• Unexpected service interruptions

05Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation containing your tracking information.

Please allow time for the shipping carrier’s tracking system to update after your tracking number has been issued.

Customers are responsible for monitoring the tracking information provided for their shipment.

06Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you discover an error in your shipping address, contact us as soon as possible at:

Support@lynetteforbes.com

We will make reasonable efforts to correct an address before shipment. However, address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Lynette Forbes Collection is not responsible for packages delivered to an incorrect address when the incorrect address was provided by the customer.

07Returned or Undeliverable Packages

A package may be returned to Lynette Forbes Collection because of:

• An incorrect or incomplete shipping address
• Multiple unsuccessful delivery attempts
• Refusal of delivery
• Failure to retrieve a package
• A carrier determination that the package is undeliverable

If an order is returned to us, we will attempt to contact the customer using the contact information associated with the order.

Customers may be responsible for additional shipping costs if they request that an order be shipped again because of an incorrect address or another circumstance caused by information provided by the customer.

08Lost, Missing, Stolen, Delayed or Misdelivered Packages

Once an order has been transferred to the shipping carrier, Lynette Forbes Collection is no longer responsible for the package while it is in the carrier’s possession.

Customers are responsible for monitoring their tracking information and contacting the shipping carrier directly regarding any delivery-related issue.

If a package is:

• Delayed
• Lost
• Stolen
• Misdelivered
• Marked as delivered but cannot be located
• Held at a carrier facility
• Experiencing a tracking issue
• Otherwise affected while in the carrier’s possession

the customer must contact the shipping carrier directly to request assistance, open an investigation, obtain delivery information, or submit a claim.

Lynette Forbes Collection does not contact shipping carriers, open carrier investigations, trace packages, or submit delivery claims on behalf of customers.

Once tracking confirms that the shipping carrier has accepted the package, all questions regarding transit, delivery attempts, package location, or delivery confirmation should be directed to the applicable carrier.

If tracking shows that a package was successfully delivered, Lynette Forbes Collection is not responsible for theft, loss, misplacement, or other events occurring after delivery.

Refunds, replacements, or store credits are not automatically provided for packages that are delayed, lost, stolen, misdelivered, or marked as delivered by the carrier, except where otherwise required by applicable law.

09Damaged Packages or Products

If your package arrives visibly damaged, please photograph the package before opening it whenever possible.

If the merchandise inside is damaged, defective, or incorrect, please contact:

Support@lynetteforbes.com

Please provide:

• Your full name
• Your order number
• Photos of the exterior packaging
• Photos of the shipping label
• Clear photos or video showing the damaged, defective, or incorrect merchandise
• A brief description of the issue

Please retain the original packaging and shipping materials until your request has been reviewed.

Damage caused to the package while in transit should also be reported directly to the shipping carrier when appropriate.

10Delivery Delays

Once an order has been transferred to the shipping carrier, the carrier is responsible for transportation and delivery of the package.

Customers must contact the shipping carrier directly regarding delivery delays, failed delivery attempts, tracking updates, or other transit-related concerns.

Carrier delays do not automatically qualify an order for cancellation, refund, replacement, or store credit while the shipment remains in transit.

11Multiple Shipments

Orders containing multiple items may occasionally be shipped separately.

If your order is divided into more than one shipment, you may receive separate tracking information for each package.

12Pre-Order Items

Products identified as pre-order items will include an estimated shipping or availability timeframe on the applicable product page or during the ordering process.

Pre-order shipping dates are estimates and may change because of circumstances including:

• Manufacturing delays
• Production schedules
• Supplier delays
• Freight delays
• Customs processing
• Transportation disruptions
• Other circumstances outside of our reasonable control

If there is a significant change to an anticipated pre-order shipping timeframe, affected customers may be notified using the contact information associated with their order.

13Order Cancellations

Orders may begin processing shortly after they are placed.

Because of this, cancellation requests are not guaranteed.

If you need to request a cancellation, please contact:

Support@lynetteforbes.com

as soon as possible.

Once an order has shipped, it cannot be canceled.

If eligible, a regular-priced item may be returned after delivery in accordance with our return requirements below.

1410-Day Return Window

Regular-priced eligible merchandise may be returned within 10 calendar days of the confirmed delivery date.

The 10-day return period begins on the date the shipping carrier marks the package as delivered.

Customers must contact Support@lynetteforbes.com within the 10-day return period to request authorization before returning merchandise.

Submitting a return request does not automatically guarantee that the return will be approved. Merchandise must satisfy all applicable return conditions.

To qualify for a return, merchandise must be:

• Unused
• Unworn
• Unaltered
• Free from stains
• Free from makeup
• Free from odors, including perfume, smoke, or other scents
• Free from scratches, scuffs, or other damage
• Free from signs of wear or use
• Returned with all original tags attached, where applicable
• Returned with all original accessories
• Returned with all straps, chains, inserts, dust bags, protective materials, and other items originally included with the purchase
• Returned in its original condition

Lynette Forbes Collection reserves the right to refuse a return when merchandise does not meet the applicable return requirements.

Items returned without prior authorization may not be accepted.

Customers should not ship merchandise back until return instructions have been provided by Lynette Forbes Collection.

Return requests submitted after the applicable 10-day return period may not be accepted except where otherwise required by applicable law.

15Sale & Discounted Items: Final Sale

All merchandise purchased on sale or at a discounted price is FINAL SALE.

This includes merchandise purchased through:

• Sale pricing
• Clearance pricing
• Promotional markdowns
• Discount codes or promotional offers where the item or promotion is designated as final sale
• Any product specifically identified as Final Sale before purchase

Final Sale merchandise is not eligible for return, exchange, or refund, except where otherwise required by applicable law or when the merchandise received is damaged, defective, or incorrect.

Regular-priced eligible merchandise remains subject to the 10-day return policy described above.

16Return Shipping

Unless an item was received damaged, defective, or incorrect due to an error by Lynette Forbes Collection, customers are responsible for applicable return shipping costs.

Any expedited or upgraded shipping charges originally paid by the customer may be non-refundable.

Customers should use a trackable shipping method when returning merchandise and retain their shipping receipt and tracking information until the return has been completed.

Lynette Forbes Collection is not responsible for merchandise that is lost, stolen, misdirected, or damaged while being returned by the customer or the customer’s selected shipping carrier.

17Return Inspection

All returned merchandise is subject to inspection upon receipt.

Lynette Forbes Collection reserves the right to deny a refund or return merchandise to the customer if the item shows signs of use, wear, damage, alteration, stains, odors, missing accessories, missing packaging components, or otherwise fails to satisfy our return requirements.

Approval of a return request before shipment does not guarantee a refund if the merchandise fails inspection after it is received.

18Fraud Prevention & Order Verification

For the protection of our customers and Lynette Forbes Collection, certain orders may require additional verification before shipment.

We reserve the right to:

• Request additional information
• Temporarily hold an order for verification
• Cancel an order
• Refuse an order
• Refund an order

when payment or order information cannot be verified or when an order is identified as potentially fraudulent, unauthorized, or suspicious.

19Refused Delivery

Refusing delivery of a package does not automatically qualify the order for a refund.

Any package refused by the customer will be reviewed after it has been returned to Lynette Forbes Collection.

Where permitted, applicable shipping, handling, return, carrier, or other associated charges may be deducted from any eligible refund.

A refused package containing an item that was purchased as Final Sale does not change the item’s Final Sale status.

20Policy Abuse

Lynette Forbes Collection reserves the right to limit or refuse future purchases or return privileges in cases involving suspected fraud, excessive or abusive return activity, repeated unauthorized returns, chargeback abuse, or violations of our store policies, subject to applicable law.

21Contact Us

For questions regarding an order before shipment, damaged or incorrect merchandise, or return eligibility, please contact:

Lynette Forbes Collection
Email: Support@lynetteforbes.com
Website: lynetteforbes.com

For questions regarding package location, tracking, transit delays, missing packages, delivery attempts, or packages marked delivered, customers must contact the applicable shipping carrier directly.

When contacting us regarding an existing order, please include your full name and order number.

Lynette Forbes Collection reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective when the revised policy is posted on our website.